Unmount . Pack . Ship

1. Remove and retain all brackets, cables and misc. hardware unless otherwise instructed.
2. Place the unit inside an anti-static bag or a similar protective material if possible.
3. Suspend the unit in the center of a sturdy box with 5-6 inches of bubble wrap around all 6 sides.
4. Seal the box with sturdy tape.
5. We recommend shipping hard drives via air service to minimize handling.
   (UPS / FedEx next day or 2nd day air services are preferable.)

If you are shipping something other than a hard drive such as a memory card or any other type of storage device- you will still want to protect it the best you can.

Our Data Recovery Services Form provides us with the basic information necessary for us to begin the evaluation and recovery process.  As a general rule, the more information we have about your system, storage media, and events leading to the data loss problem, the faster we are able to recover your needed files.

In addition to standard contact information (contact name and/or company name,
shipping address, phone numbers, e-mail address, etc.), the following information
is also helpful:

• The make, model & size (capacity) of the storage media to be recovered
• The computer / device & operating system used
• A brief description of the events leading up to the loss
• An outline of what recovery efforts have already been made (if any)
• Listing of the most critical files or file types to be recovered
• Requested media for the return of recovered data (CD-R, DVD, tape, optical, etc.)

It's easy to use our form. Once the form opens, you can fill in the information on-line, print it and/or save a copy to your system. It can also be saved and/or printed as a blank form and filled in by hand. It's your choice. Enclose the form in the box with your media, and we will begin the recovery evaluation process the moment your shipment arrives.

Download Our Data Recovery Services Form (PDF Format)

To view our form, you need to have Adobe Acrobat Reader installed on your system.

DO NOT send in a standard paper envelope.

Not sure how to ship a package?

Have a professional package and ship for you.

Just click on the shipping Provider of your choice to find your nearest shipping store location. Bring your drive to them and they will take care of everything.

United Parcel Service | Federal Express